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Hearing the authentic voice of stakeholders? Implications for governance of tourism strategy-making

Croft, Charlie (2016) Hearing the authentic voice of stakeholders? Implications for governance of tourism strategy-making. Current Issues in Tourism.

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Abstract

Exploring tourism strategy-making in the light of complexity theory this research examines the interactions that take place between stakeholders as strategy is developed and codified. It focuses on York, a significant UK tourist destination. Taking a strategy-as-narrative approach it seeks to identify the plurality of stakeholder voices as the embodiment of the authentic voice of strategy. Key research themes are identified concerning how discourses, as manifestations of socially embedded networks of power, surface in narrative within strategy-making; what power relations govern which come to the fore and which are silenced. A heuristic device explains the power relations at work as the interplay of performative and attributed power. The study points to the need for further work to understand how all stakeholders might be enabled to contribute equally to strategy-making, addressing the power differentials between actors through the allocation of appropriate resources.

Item Type: Article
Additional Information: "This is an accepted version of an article published by Taylor & Francis Group in Current Issues in Tourism on 25/03/2016, available online: http://www.tandfonline.com/doi/full/10.1080/13683500.2016.1153051"
Status: Published
DOI: https://doi.org/10.1080/13683500.2016.1153051
Subjects: J Political Science > JS Local government Municipal government
School/Department: York Business School
URI: http://ray.yorksj.ac.uk/id/eprint/1361

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