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When delayed responses are productive: Being persuaded following resistance in conversation

Stokoe, Elizabeth, Huma, Bogdana ORCID: https://orcid.org/0000-0003-0482-9580, Sikveland, Rein Ove and Kevoe-Feldman, Heidi (2020) When delayed responses are productive: Being persuaded following resistance in conversation. Journal of Pragmatics, 155. pp. 70-82.

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[For RAY] JoP Delayed Responses FINAL Oct 2019.pdf - Accepted Version
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Abstract

Conversation analysts have long since demonstrated that, in responding to an initiating action (e.g., question), recipients have at least two ways to respond; that response options (e.g., answer, non-answer) are not equivalent, and that ‘preferred’ responses are typically delivered more rapidly than ‘dispreferred’ responses. This paper examines cases in which ‘preferred’ responses, which progress the preceding actions in productive alignment, are delayed. We combined and analysed four British and American datasets: mediators talking to potential clients; police negotiators talking to suicidal persons in crisis; calls to emergency services from suicidal persons, and salespeople talking to potential customers. Our analysis revealed that, when one party has resisted the project of the other, delay may indicate an upcoming productive response. Such delays break the sequence’s contiguity, thus producing (some) structural independence from a previously dismissed course of action and enabling the speaker to maintain (some) ‘face’, in Goffman’s terms. We discuss the implications of these findings for understanding alignment and preference in conversation analysis, and the practices of resistance and persuasion more generally.

Item Type: Article
Status: Published
DOI: https://doi.org/10.1016/j.pragma.2019.10.001
Subjects: B Philosophy. Psychology. Religion > BF Psychology
B Philosophy. Psychology. Religion > BF Psychology > BF636 Applied psychology
H Social Sciences > HM Sociology
School/Department: School of Psychological & Social Sciences
URI: http://ray.yorksj.ac.uk/id/eprint/4117

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