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Tracking the nature and trajectory of social support in Facebook mutual aid groups during the COVID-19 pandemic

Ntontis, Evangelos, Fernandes-Jesus, Maria ORCID: https://orcid.org/0000-0002-8868-1968, Mao, Gunlao, Dines, Tom, Kane, Jasmin, Karakaya, Joshua, Perach, Rotem, Cocking, Chris, McTague, Michael, Schwarz, Anna, Semlyen, Joanna and Drury, John (2022) Tracking the nature and trajectory of social support in Facebook mutual aid groups during the COVID-19 pandemic. International Journal of Disaster Risk Reduction, 76 (103043).

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At the onset of the COVID-19 pandemic, thousands of mutual aid groups were established on social media and operated as platforms through which people could offer or request social
support. Considering the importance of Facebook mutual aid groups during the early stages of the COVID-19 pandemic in the United Kingdom but also the lack of empirical research
regarding the trajectories and types of social support rendered available through the groups, our aims in this paper are threefold; first, to examine the trajectory of social support-related activity during the period between March – December 2020; second, to compare offers and
requests of support during the peaks of the first and second waves; third to provide a rich analysis of the types of social support that were offered or requested through the online mutual aid groups. Quantitative findings suggest that online social support activity declined soon after
the peak of the first pandemic wave and, at least in Facebook mutual aid groups, did not reach the levels observed during the first wave. Also, the number of offers of support during the first wave was higher compared to offers during the second wave, and similar was the case for
requests for support. Additionally, offers for support were higher compared to requests for support during both the first and second waves. Finally, qualitative analysis showed that people used the Facebook mutual aid groups to offer and request various types of practical, emotional,
and informational support. Limitations as well as implications of our study are considered.

Item Type: Article
Status: Published
DOI: https://doi.org/10.1016/j.ijdrr.2022.103043
Subjects: B Philosophy. Psychology. Religion > BF Psychology
H Social Sciences > H Social Sciences (General)
School/Department: School of Education, Language and Psychology
URI: https://ray.yorksj.ac.uk/id/eprint/6379

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