I am a senior lecturer in the Business School responsible for the development and delivery of research methods modules at undergraduate and post graduate levels. My research focuses on work-related stress and work-life balance and the effect of work on the physical and psychological wellbeing of employees. Much of my work has focused on the wellbeing of “front-line” staff, including healthcare workers, teachers and lecturers and the ambulance service. I have a particular interest in the wellbeing of customer service staff and employees who work directly with customers or clients.