Items where Author is "Gallagher, Ann"
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Allan, Helen T, Odelius, Ann Christine, Hunter, Billie J, Bryan, Karen 
ORCID: https://orcid.org/0000-0003-0742-1193, Knibb, Wendy, Shawe, Jill and Gallagher, Ann
(2015)
Supporting staff to respond effectively to informal complaints : findings from an action research study.
Journal Of Clinical Nursing, 24 (15-16).
pp. 2106-2114.