Article

Allan, Helen T, Odelius, Anki, Hunter, Billie J, Bryan, Karen ORCID: https://orcid.org/0000-0003-0742-1193, Knibb, Wendy and Shawe, Jill (2015) Gatekeeping access to the midwifery unit: managing complaints by bending the rules. Health, 19 (6). pp. 652-669.

Allan, Helen T, Odelius, Ann Christine, Hunter, Billie J, Bryan, Karen ORCID: https://orcid.org/0000-0003-0742-1193, Knibb, Wendy, Shawe, Jill and Gallagher, Ann (2015) Supporting staff to respond effectively to informal complaints : findings from an action research study. Journal Of Clinical Nursing, 24 (15-16). pp. 2106-2114.

Odelius, Anki, Allan, Helen, Hunter, Billie, Bryan, Karen ORCID: https://orcid.org/0000-0003-0742-1193, Knibb, Wendy and Shawe, Jill (2015) From transformative learning to social change? Using action research to explore and improve informal complaints management in an NHS trust. International Practice Development Journal, 5 (1).