Normalini, M. K., Ramayah, T. and Shabbir, Muhammad Salman ORCID: https://orcid.org/0000-0002-0796-0456 (2019) Investigating the Impact of Security Factors In E-business and Internet Banking Usage Intention among Malaysians. Industrial Engineering & Management Systems, 18 (3). pp. 501-510.

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Abstract

The purpose of the present study is to identify the security factors that influence customer intention to continue using Internet banking in Malaysia. Data was collected through self-administered questionnaires distributed using the drop-off and pick-up (DOPU) technique to private and public sector companies who then passed the questionnaires to their staffs. A total of 163 usable respondents completed the questionnaires. The SPSS statistical analysis software package and Structural Equation Modeling (AMOS) method were used for data analysis and hypothesis testing. The results show that perceived authentication, perceived confidentiality and perceived data integrity are significant factors that influence customer intention to continue using Internet banking. However, Perceived Non-Repudiation was not significant in influencing the intention to continue using Internet banking in Malaysia. An understanding of the factors identified in this study will enable Internet banking providers to effectively and efficiently enhance the security of services and thereby promote continued usage of Internet banking among customers. This is the study to examine possible security factors as multidimensional construct effects towards intention to continue using Internet banking using structural equation modelling AMOS.

Item Type:	Article
Status:	Published
DOI:	10.7232/iems.2019.18.3.501
School/Department:	London Campus
URI:	https://ray.yorksj.ac.uk/id/eprint/10178

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