Pokhrel, Sangita ORCID: https://orcid.org/0009-0008-2092-7029, Ganesan, Swathi ORCID: https://orcid.org/0000-0002-6278-2090, Banjade, Shiv Raj and Somasiri, Nalinda ORCID: https://orcid.org/0000-0001-6311-2251 (2024) Enhancing the Usability, Visibility, and Responsiveness of an Airline Reservation System: A User-Centered Design Approach. International journal of computer communication and informatics, 6 (1). pp. 1-15.

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Abstract

This paper presents the idea, design, and prototype of a flight search and airline booking system based on the perspective of user-centered design. The system is first sketched roughly on paper in the form of a sketched plan and implemented through the proper system by connecting with the rapid API to develop a responsive web application. Booking travel tickets is a hassle and quite stressful because there is a chance that the webpages take time, and several decisions to make, hard to choose a discounted or less expensive flight, and the user will have to put in a lot of effort with many browser tabs may leave open. If a user is looking for the lowest travel options within a range of dates, they need to search a lot of websites looking for better options. As UX designers, it is our responsibility to do some user research and identify the problem areas, then we will recommend some design options based on the research findings. After that, we will create a wireframe and prototype before jumping into web design by collecting all the requirements and analyzing the problems. We will be focusing on UI controls such as location picker, date picker, color contrast, accessibility, and so on. In this paper, we present the design and development of a user-centered flight search and booking system for the airline industry. Our goal is to create a system that would meet the needs and preferences of a diverse set of users. This paper will summarize the design, development, and implementation of an airline reservation system. We have used bubble.io to design the overall system and MYSQL as the database management system for this webpage. Our objective is to upgrade the current website by improving the usability, visibility, and responsiveness of the functions that the user will experience while buying a flight ticket. We have generated and managed the design documentation and a perfect user-based online flight booking system.

Item Type:	Article
Status:	Published
School/Department:	London Campus
URI:	https://ray.yorksj.ac.uk/id/eprint/10587

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