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‘We don’t need to abide by that!’: Negotiating professional roles in problem-solving talk at work

Kim, Kyoungmi ORCID: https://orcid.org/0000-0003-2697-6899 and Angouri, Jo (2019) ‘We don’t need to abide by that!’: Negotiating professional roles in problem-solving talk at work. Discourse & Communication, 13 (2). pp. 172-191.

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Abstract

In this article, we focus on problem solving talk in the business meeting event. We zoom in on the processes of formulating, negotiating and ratifying an issue as a problem, and we argue that individuals negotiate their stances in relation to their perceived/projected professional roles. The processes of problem-solving are, simultaneously, processes of self/other positioning. We take an Interactional Sociolinguistic perspective and draw on audio-recorded meeting talk collected in a multinational corporate workplace. Our analysis shows that interactants draw on issues of accountability, perceived/projected responsibilities and expertise in pursuit of their own interactional agenda in the problem-solving meeting. We close the article with directions for further research.

Item Type: Article
Status: Published
DOI: https://doi.org/10.1177/1750481318817623
School/Department: School of Education, Language and Psychology
URI: http://ray.yorksj.ac.uk/id/eprint/5352

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