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Up a levelOnohuean, Ephraim
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Number of items: 2.
Article
Onohuean, Ephraim and Nyagadza, Brighton 
ORCID: https://orcid.org/0000-0001-7226-0635
(2026)
Evaluating the impact of AI-Powered chatbots adoption on customer satisfaction and service management: Perspectives from an emerging market multinational retail corporation.
Strategic Business Research, 2 (1).
p. 100071.
Thesis
Onohuean, Ephraim (2025) Evaluating the Impact of AI-Powered Chatbots on Customer Service Management and Satisfaction in a Multinational Corporation: A Case Study of Nestlé Nigeria. Masters thesis, York St John University.